Why do I LOVE Chipotle? First, let me state the obvious. Who doesn’t love a full, delicious meal wrapped in a convenient tortilla shell? I mean, come on. Its not only mouthwatering, it’s portable. And recently, I was granted 10 of these foil covered morsels for FREE after my business card was pulled from a raffle. Could a girl get any luckier?! Well actually, as I ate my free burrito, I was keeping my eye open for a hidden diamond ring, but my luck had apparently run out. Next burrito.
So why am I gushing over these burritos? Two reasons: one, they were free and I mean, how cool is that? The cost of 10 burritos probably totals a little under 70 bucks and if you ask me, that’s one nice giveaway. Leave it to Chipotle to be generous to the common man. And two, I ordered all the food through their “DSL” website, which stands for “Don’t Stand in Line”, and I was very impressed.
I’ll admit that at first I was a bit confused with the whole online ordering process. In fact, I accidently processed a “practice order” of mine and had to call the restaurant at 8 am to cancel my mistake. My bad. Once I finally got it down, I had a laundry list of complicated orders and a few special requests; one of my colleagues didn’t want cilantro in his rice and I assumed asking Chipotle to make a cilantro-less burrito is like ordering Oreo cookie ice cream without the Oreo – pretty much impossible. But I made the request anyway and I also asked that they label each burrito with a name of the person they would go to – a shot in the dark request, but wouldn’t that just make life so much easier? I then specified the time I would be in and hoped for the best.
Now, I have never been one to have much luck with to-go orders. Something always seems to be missing and someone always ends up getting upset. In this case with the burritos, the pressure was really on because what if the boss’s burrito missing?!
When I arrived to pick up my order, I happily bypassed the hungry lunchtime crowd standing in line. After identifying myself and handing over my credentials (i.e. the “Congratulations, you’re a winner!” certificate), I was handed two full bags and immediately was astonished to see that the burritos had a name associated with each one; if they were the correct name, I wasn’t sure and didn't even care... I was just amazed that they did it.
So I come barreling back into the office like a Mexican Santa with sacks full of Chipotle and lo and behold the right names are on the right order. [insert wiping of brow]. Now the final test would be when my boss bit into his burrito – would he find cilantro and fire me? Or would he be greeted by plain rice and realize what an asset I am to the team? Well, let’s just say that I’m a burrito bearing asset. I didn’t even know that Chipotle would honor cilantro-less requests. What a place. This is why I L-O-V-E Chipotle.
Friday, March 7, 2008
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